Data protection
PRIVACY POLICY
The owner and administrator of the website https://mujportal.techem.cz/ is the company Techem, spol. s r. o., CIN: 496 84 370, with its registered office at Počernická 96, Prague 10 – Malešice, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 23339.
Techem, spol. s r. o. (hereinafter also referred to as the “Company”) holds all copyrights to all content posted on the website https://mujportal.techem.cz/.
This Privacy Policy applies to the Company’s website at https://mujportal.techem.cz/ and to the data collected from this website. This Policy therefore doesn’t apply to links that redirect users from the Company’s website to information and services provided by third parties. For websites of other providers linked to, e.g. via hyperlinks, the respective notices and privacy policies apply, and the Company assumes no responsibility for the content or practices of the operators of such sites.
Before you begin using the Company’s website, please read the following privacy policy carefully. In this privacy notice, we explain, among other things, how we handle your personal data and how we use cookies. By using the Company’s website, you accept these terms.
Privacy Policy
In this Privacy Policy, we would like to provide you with detailed information about the processing of your personal data in connection with your use of this website. When processing your personal data, we place great emphasis on security and confidentiality, particularly in light of applicable legal regulations, primarily the General Data Protection Regulation (GDPR) and other relevant regulations. As the data controller, we have implemented a range of technical and organizational measures to ensure that we meet all requirements and provide comprehensive protection for your personal data.
In general, you can visit this website without providing us with any personal data.
The personal data we collect from you is processed exclusively for the purposes listed below. Your data will not be disclosed to third parties unless it’s necessary and unavoidable for the specific purpose, or unless you have expressly consented to such disclosure.
This Privacy Policy focuses on the processing of your personal data, which forms the basis of all data protection legislation. In accordance with Article 4(1) of the GDPR, personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. In this context, this includes, for example, names, addresses, phone numbers, e-mail addresses, or IP addresses.
1. Name and address of the Controller
The Controller within the meaning of the General Data Protection Regulation (hereinafter also referred to as the “GDPR”), other data protection laws in force in the Member States of the European Union, and other regulations concerning the protection of personal data, is:
Techem, spol. s r. o.
Počernická 272/96
108 00 Prague 10 - Malešice, Czech Republic
Tel.: +420 272 088 777
E-mail: info@techem.cz
2. Data Protection Officer
Any data subject may contact the Company’s Data Protection Officer directly at any time with any questions or suggestions regarding data protection.
Group Data Protection Officer at Techem GmbH:
Heiner Salz
Techem GmbH
Hauptstraße 89,
65760 Eschborn, Germany
E-mail: datenschutz@techem.de
Data Protection Officer at Techem, spol. s r. o.:
Lucie Houdková
Techem, spol. s r. o.
Počernická 96
108 00 Prague 10 – Malešice, Czech Republic
E-mail: lucie.houdkova@techem.cz
3. Contact details of the Supervisory Authority
You have the right to file a complaint with the competent supervisory authority. The supervisory authority for Techem, spol. s r. o. is:
Úřad pro ochranu osobních údajů
Pplk. Sochora 27
170 00 Prague 7, Czech Republic
Tel.: +420 234 665 111
E-mail: posta@uoou.cz
4. Data collection and processing when visiting the website
When our website is accessed, the Internet browser used by the visitor automatically sends data to the server of this website and stores it in a log file for a limited period of time. The log files are technically necessary for us so that the page you called up can be displayed to you. The legal basis for storing this data is Article 6(1)(f) of the GDPR. The data is automatically deleted within 24 months after the website is called up. Until automatic deletion, the following data is stored without further input by the visitor:
• Browser used (type and version)
• Time of the page call
• Success or failure of the page request
• Operating system of the visitor
• URL of the website from which you reached us (referrer URL)
• Host name of the accessing computer
• IP address via which the access was made
In connection with your use of the website, the IP address of the computer you are using is recorded, among other things. The IP address can be used to identify website users. However, we don’t evaluate the recorded IP addresses for this purpose. IP addresses are evaluated solely on a statistical basis in anonymous form.
When using our online services, your IP address may be forwarded to online portal providers.
5. Customer Portal
If you want to use our customer portal to manage the consumption data for your residential units, you must register by entering your e-mail address, name, and a password of your choice. Fields marked with an * are required; all other information can be provided voluntarily.
We use a double-opt-in procedure for registration, meaning your registration is only complete after you confirm it by clicking the link in the confirmation e-mail sent to you for this purpose.
If you use our customer portal, we store the data necessary for contract fulfilment until your access is deactivated.
We also store the data you voluntarily provide to us for as long as you use the portal, or until your access is deactivated. You can manage and change all your data in the secure customer area. The legal basis is Article 6(1)(b) of the GDPR.
To prevent unauthorized access by third parties to your personal data, the connection is encrypted using TLS technology.
6. Matomo
To analyse and continuously improve the use of our website, we use the web analytics service Matomo, provided by InnoCraft Ltd, 7 Waterloo Quay PO625, 6140 Wellington, New Zealand. The statistical data collected enables us to improve our offerings and make them more appealing to you as a user. The legal basis for using the Matomo service is Article 6(1)(a) of the GDPR.
For this purpose, cookies are stored on your computer. We store the information collected in this way via Matomo in the cloud (location: Europe). You can opt out of this analysis by deleting existing cookies and preventing the storage of cookies. Please note that if you prevent the storage of cookies, you may not be able to use this website to its full extent. You can prevent the storage of cookies by adjusting your browser settings.
We use Matomo with the "AnonymizeIP" extension. This means that IP addresses are processed in abbreviated form, thereby excluding any direct personal references. The IP address transmitted by your browser via Matomo isn’t merged with any other data we collect.
The Matomo program is an open-source project. Information from the third-party provider on data protection is available at https://matomo.org/matomo-cloud-privacy-policy/.
7. Usage of Session Cookies
Our website uses cookies. Cookies are text files that are placed and stored on your computer system via your web browser. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters that allows websites and servers to associate the cookie with the specific web browser in which it was stored. This enables the visited websites and servers to distinguish the data subject’s individual browser from other web browsers that contain different cookies. A specific web browser can be recognized and identified using the unique cookie ID.
We set session cookies, i.e., time-limited first-party cookies that are absolutely necessary for the full use of the website. They store a so-called session ID, which allows various requests from your browser to be assigned to a single session. This allows your computer to be recognized when you return to the website. Session cookies are deleted when you close your browser. The legal basis for the use of these cookies is Article 6(1)(f) of the GDPR, as they are technically necessary for the proper display of the website.
8. Contact
If you wish to contact us, you can do so via the contact information provided on our website. It’s entirely up to you what information and data you provide when contacting us. We will, of course, use the data you provide exclusively for the purpose for which you provided it. If you provide contact information, you also consent to us contacting you in this manner to address your inquiry. Processing is therefore based on your voluntary consent in accordance with Article 6(1)(f) of the GDPR.
The use of our company’s published contact information, as required by law on this website, for the purpose of sending unsolicited advertising and informational materials is hereby prohibited. The website operator expressly reserves the right to take legal action in the event of unsolicited advertising, such as spam e-mails.
Personal data collected for communication purposes will be deleted as soon as your request has been processed and there are no grounds for further storage (e.g., subsequent order placement, conclusion of a contract, etc.). You can revoke your consent for the future at any time. In such a case, please contact us. The processing is based on voluntary consent in accordance with Article 6(1)(a) of the GDPR.
9. Rights of the Data Subject
You have the following rights:
• the right to information under Article 15 of the GDPR
• the right to rectification under Article 16 of the GDPR
• the right to erasure under Article 17 of the GDPR
• the right to restriction of processing under Article 18 of the GDPR
• the right to data portability under Article 20 of the GDPR
• the right to withdraw any consent you may have given under Article 7(3) of the GDPR
• the right to object to processing based on Article 6(1)(f) and Article 21 of the GDPR.
In connection with the processing of your personal data, some of these rights can only be fully exercised insofar as these rights don’t conflict with other legal obligations, such as the obligation to retain data, the right to erasure, etc.
10. Amendment of the provisions
We reserve the right to amend this Privacy Policy. Changes may be made for technical as well as data protection reasons. We therefore ask that you refer to the current version.
Status of the Privacy Policy: 04/2026